From HERs to engagement impact at scale with UtilityAI.
FortisBC saw an opportunity to enhance and expand their Home Energy Reports (HER) program—delivering better customer support and greater operational impact. The team set out to build on their existing foundation, evolving toward a more scalable, efficient, and insight-driven strategy.
On June 16, 2026 at 12 PM ET, learn how FortisBC enhanced an earlier HER program to a personalized engagement platform spanning HERs, digital experiences, CSR tools, and performance reporting—and what it took to smoothly roll out and scale the program successfully.
What you'll take away:
- How to move beyond generic, one-size-fits-all HERs to personalized energy insights customers actually trust
- Program design lessons that deliver more manageable and effective engagement
- What a phased "crawl-walk-run" rollout looks like in practice
- How to apply behind-the-meter insights in real customer workflows to empower CSRs and reduce call volume
- The KPIs and reporting structures that build stakeholder confidence over time
Want to see it in action? Watch our 8-minute guided tour of Bidgely’s AI-powered CX solutions or explore them for yourself in our interactive Demo Portal.
Featured Speakers
 | Alicia Hearn Program Manager, Conservation Awareness & Marketing Strategy  |
 | Katrina Edgington Customer Success Manager  |
