News & Press

Bidgely and Slovakia’s leading utility Východoslovenská energetika a.s. (VSE) have introduced an AI-powered customer engagement offering that delivers a more transparent energy experience to VSE customers, with 95 percent of customers finding the offering useful.

The comprehensive Bidgely UtilityAI™ platform for global utilities was recently recognized for its innovation in the Home Energy Management (HEM) market by Navigant Research’s Home Energy Management Overview Q3 2019 report.

Engage 2019 held September 11-13 in Napa, Calif., is utility AI leader Bidgely’s third annual event that brings together utilities, AI experts and tech leaders to discuss applied AI for the energy industry, as well as to enjoy networking in California’s legendary wine country.

The Bidgely AMI-Driven Insights Report provides concrete examples of how applying artificial intelligence to AMI (advanced metering infrastructure) data can support utilities across core operational use cases, such as electric vehicle (EV) adoption, non-wires solutions (NWS) and demand-side management (DSM).

Bidgely Voice of Your Customer Report: Europe 2019 reveals strategies for utility customer retention, reducing cost-to-serve and driving customer loyalty

A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.

Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.

Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.

Every company in every industry cares deeply about cultivating highly satisfied and engaged customers. It’s the sort of statement that seems so obviously self-evident that it’s not worth uttering.

There are few things in this complex, opinionated and messy world that can be categorized as universally positive. There’s a strong argument to be made that increased electrification is one.