News & Press

Bidgely continues to reshape the energy sector by deploying its patented UtilityAI™ platform in partnership with new utility and energy retailer customers worldwide in the first six months of 2020 – adding millions of new homes served to its customer-base in more than a dozen countries. Joining the list of customers like Rocky Mountain Power, ...

Global utilities have turned to the new Bidgely artificial intelligence-powered Marketplace Solution to personalize the marketplace experience for their customers, increase monetization opportunities and achieve demand-side management (DSM) program goals. Through patented artificial intelligence (AI) techniques applied to meter data, utilities have created a personalized, integrated marketplace to include new energy savings recommendations, purchasing channels ...

Southern California Gas Company (SoCalGas®) has successfully delivered energy savings and increased their digital engagement with customers through an artificial intelligence (AI) solution for gas customers from Bidgely. While traditional paper-based home energy reports (HERs) target high consumption residential customers, this partnership introduced a first-of-its-kind digital-only program to improve customer engagement and expand savings for ...

Bidgely today introduced a new UtilityAI™ platform solution for small and medium-sized business (SMB) and commercial customers, which uses applied artificial intelligence (AI) to boost customer satisfaction and enhance the digital experience with utilities for businesses. According to a recent Accenture report, active customer engagement among SMBs is driving the increased adoption of new energy-related ...

The Bidgely Analytics Workbench Solution is successfully delivering enterprise-level analytics at scale for utilities and energy retailers worldwide, supporting data-driven decisions around program planning, new product offerings and engagement as well as grid planning use cases like electrification and decarbonization at these organizations.

There has been something of a shift in the smart grid world, in the past decade. At one point, the meter was going to be the in-home device that would let a utility control appliances and provide smart home experiences as a value-add to customers. Now, that dream has withered on the vine, but the ...

AI-Driven Annual Energy Analytics Revenue Expected to Exceed $18 Billion in 2028

As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center management to understand how to keep costs in check without sacrificing quality that will drive customers away. One of the most recommended ways to achieve this is to reduce average handle time (AHT) ...

CARE utility call center solution cuts call times, even calls — The Bidgely CARE utility call center solution powered by artificial intelligence (AI) is delivering reduced average handling times (AHTs) for high bill calls from utility customers.

Itron partners up with Bidgely to mine historical data, while L+G will embed Sense’s real-time technology into its new Revelo smart meters.