Press & News
Bidgely CARE Solution Brings Artificial Intelligence to Utility Customer Service
MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals. These include goals such as boosting targeted program enrollment, shifting customers to advantageous rate plans and generating new revenue through selling ROI-driven, targeted products and services.