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“I wish this survey were longer,” said NO ONE EVER!

We surveyed the field (sorry, couldn’t help ourselves) and decided we could do better. With Bidgely’s module for online audits, surveys, and home assessments, we’ve reimagined a solution by injecting a little disaggregation. How does that make a difference? Let’s count the ways:

  1. Improve take up rates: It’s a lot easier to encourage people to take a survey when you’ve already engaged them (which disaggregation is great at doing!).
  2. Increase completion rates: “I wish this survey were longer,” said NO ONE EVER! Improve take-up rates and completions via pre-filled questions.
  3. Dynamic updates: When usage patterns change, the Bidgely platform automatically identifies the changes instead of relying on the consumer to update their answers.

Field auditor tool: The field auditor version of the survey tool incorporates all the features field staff need. Integrated scheduling, offline mode, print or email a report, and even create personalized recommendations based on a combination of survey results and disaggregation data. It’s all there!

Hitting the Right Note with Customers

As the old music saying goes, “the right note at the wrong time, is still the wrong note.”  To really strike a chord with customers, utilities need to focus both on content and delivery. That’s why, in addition to enabling utilities to provide valuable, personalized insights to their customers, we’re helping them communicate at the right time.

Alerts, a new feature in Bidgely’s V3 platform, increases meaningful customer touchpoints and helps utilities build engagement via multiple channels (email, SMS, push notifications). Alert types include:

Bill Projection
No one likes an unexpectedly high bill. Consumers appreciate getting an alert to an expected high bill while they still have time to act

Budget Alerts
For folks who like a little control, they can set a budget threshold to be alerted when they hit it

High Usage Alerts
Appliance malfunctioning and running continuously? We’ll send a high usage alert!

Comparisons
Don’t just energy-shame your consumers with a frowny face. Help them by pinpointing which appliance to focus on.

Recommendations
Available for all consumers, based on their appliance-level energy usage patterns

Customizable Offers
Consumers can enroll in programs or purchase items via a marketplace

The alerts can be configured by utility by channel and timing to optimize customer engagement and savings. It’s never been easier for utilities to be in harmony with their customers!